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Buying Tickets

Members of the Sundance Industry Office may purchase exclusive passes through SIO private sales beginning September 26, 2023. Visit Sundance.org for more information about industry registration.

How to Purchase a Single Film Ticket

You can purchase a Single Film Ticket through the ticketing page or through the Film Program Guide.

Follow the steps below to purchase a Single Film Ticket through the ticketing page: 

  1. Sign in or create your Festival account by clicking “Sign In/Register” in the navigation bar on the Festival homepage.
  2. Navigate to the ticketing page and browse the ticketing products.
  3. Find Single Film Tickets and click “Select Screening.”
  4. Review your order and click “Checkout” to proceed.
  5. A pop-up will appear listing out film screenings by day. You can also use the search bar at the top of the pop-up to search for a specific film title. Type the film title, click the magnifying glass icon, and all screenings of the film will populate.
  6. Locate the screening that you’d like to attend and click “Select Film.” The screening will be added to your cart.
  7. Navigate to My Cart by clicking the cart icon on the right side of the screen. Review your order and click “Checkout.”
  8. Enter your credit card information in the payment pop-up (you may choose to make a donation at this time). Click “Submit Payment Information” to save.
  9. Accept the Purchasing Terms.
  10. Finalize your purchase by clicking the “Buy” button and proceed to the final order summary or click “Cancel” to cancel your order.
  11. You should receive an order confirmation email within several minutes. Refresh your inbox for a faster load time.
  12. View your purchase history by clicking on the user account icon in the navigation bar and selecting “Purchases.” You can view or print your receipt here.
  13. Visit My Schedule to view purchased screenings. 
  14. To watch an online single film screening, go to My Schedule or a film’s detail page to unlock and view it.
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Follow the steps below to purchase a Single Film Ticket through the Film Program Guide:

  1. Sign in or create your Festival account by clicking “Sign In/Register” in the navigation bar on the Festival homepage.
  2. Navigate to the Film Program Guide to browse films and screening times.
  3. Visit a film’s detail page and click ‘Order Tickets” to purchase a Single Film Ticket (you may add additional tickets before checkout).
  4. Review your order and click “Checkout” to proceed.
  5. Enter your credit card information in the payment pop-up (you may choose to make a donation at this time). Click “Submit Payment Information” to save.
  6. Accept the Purchasing Terms.
  7. Finalize your purchase by clicking the “Buy” button and proceed to the final order summary or click “Cancel” to cancel your order.
  8. You should receive an order confirmation email within several minutes. Refresh your inbox for a faster load time.
  9. View your purchase history by clicking on the user account icon in the navigation bar and selecting “Purchases.” You can view or print your receipt here.
  10. Visit My Schedule to view purchased screenings. 
  11. To watch an online single film screening, go to My Schedule or a film’s detail page to unlock and view it.

How to Purchase a Pass or Package

  1. Sign in or create your Festival account by clicking “Sign In/Register” in the navigation bar on the Festival homepage.
  2. Navigate to the ticketing page and browse the ticketing products.
  3. Add in-person or online passes and packages directly to your cart. 
  4. Click the cart icon in the navigation bar to view your order summary (this is where you can add a promo code or gift items in your cart).
  5. Review your order and click “Checkout” to proceed.
  6. Enter your credit card information in the payment pop-up (you may choose to make a donation at this time). Click “Submit Payment Information” to save.
  7. Accept the Purchasing Terms.
  8. Finalize your purchase by clicking the “Buy” button and proceed to the final order summary or click “Cancel” to cancel your order.
  9. You should receive an order confirmation email within several minutes. Refresh your inbox for a faster load time.
  10. View your purchase history by clicking on the user account icon in the navigation bar and selecting “Purchases.” You can view or print your receipt here.

Refund Policy

All sales are final. Please see our Ticket Refund Policy for more information.

International Attendees

Due to rights restrictions, ticketing products may not be gifted, transferred, or redeemed outside of the United States. If you reside outside of the United States and are having issues completing your purchase for in-person passes, packages, or tickets, please contact sundancesupport@sundance.org.

Attending as a Group

If you’re planning to experience the Festival with a group (such as your partner or family), we recommend that each member of your party has their tickets in their account. If you choose to have one member of your party hold the tickets for everyone, please be aware that voting for films will not be possible for individuals without a ticket in their account. Additionally, groups cannot be seated without all members of the party present if one member of the party is holding all tickets.

Ticketing FAQ

Certain ticketing products are subject to specific purchase limits, proof of age, location requirements, or may be nontransferable. For all gifts/transfers, please ensure that you have the recipient’s correct email address. Below are some frequently asked ticketing questions.

How Can I Tell if a Film Is Sold Out?

Screening times on a sold-out film’s detail page will have the words “sold out” next to them. Additionally, if you have Favorited a film that is now sold out, your My Schedule dashboard will have a grayed-out button “SOLD OUT” in place of where you would normally be able to click “ORDER TICKETS.” If you are attempting to purchase a Single Film Ticket to a sold-out screening, the pop-up that appears listing screenings will say “sold out” and you will not be able to add the sold-out screening to your cart.

Why Can’t I Add More Packages to My Cart?

Most package types are limited to one or two per account, so if you are unable to add more packages to your cart, it likely means that you have reached the purchase limit for that particular package.

Why am I Being Prompted to Send a Product as a Gift?

Most package types are limited to one or two per account, so if you are unable to add more packages to your cart, it likely means that you have reached the purchase limit for that particular package.

Why Isn’t My Promo Code Working?

Promo codes have a variety of restrictions, so please read the fine print on the promo code you are trying to use. Promo codes are also case sensitive and subject to limited quantities. If you are seeing an error stating that the maximum number of uses has been met, then your promo code is no longer available.

What Form of Payment Is Accepted?

The Festival will be cashless (no physical money), and tickets, merchandise, and any other Festival product purchases will be transacted digitally.

Ticket Selections

Ticket selection dates may vary for accredited Press and Industry members; please reference information shared by your accreditation office.

Packageholders must make a ticket selection to secure a seat at least two hours before a screening begins. If you are a Single Film Ticketholder, your ticket is your ticket selection, and no further action is required. Passholders do not need to make ticket selections and are allowed entry to a screening when in line at the theater at least 15 minutes prior to screening time.

Important: Make your ticket selections early. All screenings (both in-person and online) are limited in capacity.

How to Make a Ticket Selection

Please note that you must have a valid ticketing product in your account to make a ticket selection.

  • 1. Sign in to your Sundance Film Festival account on your browser and click “Program” at the top of the page. Here, you can explore the Festival Program Guide menus, download the program as a PDF, or use the “Search the Program” tool and search by filter.
  • 2. Click on the page of the film you would like to see. You will have the following options:
    • Choose the screening time you’re interested in and Favorite it by clicking the star icon. Find this Favorited screening in the My Schedule section of the site and redeem a ticket for the screening there; OR
    • Choose the screening time that you’re interested in and click on the “Unlock” button that appears next to it on the film detail page.
  • 3. Make your ticket selection from the pop-up that says “Ticket Options” (the pop-up will confirm the package or pass that you’re using, and the order will be $0). You will only be shown available tickets according to your package or pass.
  • 4. Agree to the Purchasing Terms.
  • 5. Press the Complete Order button to complete the order or select “Go Back” to exit.

How to Favorite

Build your 2024 Festival schedule by favoriting films and screening times in the Festival Program Guide. Tap the ☆ icon next to a specific film or film screening time on a film’s detail page to add to your My Favorites page.

Favoriting films helps you organize the films you want to see. Go to My Schedule and click on the My Favorites tab to see a list of your Favorited films. If you’d like to make a ticket selection or buy a single film ticket for a film you’ve Favorited, go to My Schedule and find it in the Favorites section.

Note: Packageholders, you do not need to Favorite a film to make ticket selections. Click here to read more information about how to make a ticket selection.

How to Join a Waitlist

If an in-person screening sells out, you can join the Waitlist. Waitlists open two hours before a screening and close 30 minutes before a screening’s start time.

Joining a Waitlist for In Person Screenings

On the Sundance Film Festival 2024 mobile app:

  • Open your mobile app’s main navigation using the hamburger menu in the upper left corner of the screen.
  • Tap Program in the menu dropdown.
  • Select the category that the film is in.
  • Tap the film name, select the screening time, and tap the Tickets button (the screening details view will load).
  • If the screening is sold out, the Join Waitlist button will appear in the upper right corner. 
  • Tap the Join Waitlist button to join the Waitlist.
  • Arrive at the theater and join the Waitlist line as early as two hours before showtime (the Waitlist line closes 30 minutes before showtime so please plan to arrive early).

If you are accepted into the screening:

  • Navigate to the My Waitlists page within the My Festival section on your device and locate the Scan button on your reservation. 
  • Tap the Scan button on your reservation to display your Waitlist Badge (QR code). The screening and venue information along with your Waitlist reservation (your number in the queue) will also be visible.
  • Present your Waitlist Badge to staff.


On the Festival website:

  • Log in or create your festival.sundance.org account by clicking the Sign In/Register tab.
  • Join a Waitlist for a sold-out film by clicking the Join Waitlist button next to a screening on a film’s detail page. If no Waitlist spots are available, the Waitlist button will not appear next to the sold-out film screening.
  • Once you join a Waitlist, a reservation record will be created where you will be automatically assigned a queue number for the screening and venue you selected. Reservations can be viewed by clicking the View Waitlists button on the screening detail page or within the My Waitlists page.
  • Arrive at the theater and join the Waitlist line as early as two hours before showtime (the Waitlist line closes 30 minutes before showtime so please plan to arrive early).


If you are accepted into the screening:

  • Navigate to the My Waitlists page within the My Festival section on your device and locate the Scan button on your reservation. 
  • Tap the Scan button on your reservation to display your Waitlist Badge (QR code). The screening and venue information along with your Waitlist reservation (your number in the queue) will also be visible.
  • Present your Waitlist Badge to staff.

Note: In-Person Short Film Program screenings will not have a Waitlist. If seats become available in a sold-out screening, attendees will be admitted on a first-come, first-served basis. If you’d like to attend a sold-out Short Film Program screening, line up outside the venue one hour before the screening start time.

Getting Your Waitlist Badge

If you haven’t purchased a pass or package or don’t want to use your pass or package to join the Waitlist, you will be guided through the steps of securing a Waitlist Badge and your waitlist reservation. A Waitlist Badge allows you to secure a spot on the Waitlist and store your credit card information for scanning (via QR code) to gain entry to a screening. 

  • Click Join Waitlist next to your desired screening.
  • Click Verify Your Credit Card when the Waitlist Badge Sign Up view appears. You’ll be presented with a checkout view for a single Waitlist Badge ($0.00).
  • Enter your payment information.
  • Click the Complete Purchase button (you will not be charged the $31.40 ticket fee until your Waitlist Badge is scanned at the theater).

Joining a Waitlist with a Waitlist Badge on your Sundance Film Festival 2024 mobile app:

  • Tap Join Waitlist next to your desired screening.
  • Click Verify Your Credit Card when the Waitlist Badge Sign Up view appears. You’ll be presented with a checkout view for a single Waitlist Badge ($0.00).
  • Enter your payment information.
  • Tap Yes when asked if you would like to join the Waitlist using your Waitlist Badge. A message will appear letting you know that you’ve successfully joined the Waitlist.


Note: A Waitlist Badge won’t be needed if you decide to join a Waitlist using a pass or package that is already in your account.

Unable to Attend Your Screening?

If you cannot attend your screening, you may delete your Waitlist reservation up until 30 minutes before a screening’s start time.

Transferring a Purchase

There are several ways to transfer purchases. In each instance, the recipient will receive an email confirming the transfer, along with any required next steps, such as setting up an account to accept the transfer. When transferring a ticketing product, verify that you are using the recipient’s correct email address prior to transfer.

Important: Due to rights restrictions, online products cannot be gifted, transferred, or redeemed outside of the United States.

How to Gift a Purchase at Checkout

Passes or Packages
To gift an item, check the “This is a Gift” box under the pass or package and enter the recipient’s information before proceeding to checkout.

Important: An entire pass or package cannot be transferred after purchase. To transfer a ticket after purchase, transfer one ticket at a time to the intended recipient from your user account (step-by-step directions below).  

Tickets
For Single Film Tickets, check the “This is a Gift” box under the ticket and enter the recipient’s information before proceeding to checkout. Transfer each ticket individually by entering the recipient’s information before proceeding to checkout.

How to Transfer a Ticket From Your Account

  1. To transfer a purchased ticket, sign in to your user account on your web browser. Underneath your name in the upper right navigation bar, click on My Schedule.
  2. Locate the ticket you would like to transfer. Under the “More” column, select the “Transfer tickets…” option. 
  3. Follow the instructions in the ticket transfer pop-up by entering the recipient’s information. Confirm the ticket transfer.
  4. The recipient will receive a confirmation email. The recipient must accept the transfer in order for the transfer to be completed.


Note: Tickets purchased as part of a package or as a Single Film Ticket can be transferred as many times as needed until the ticket has been used or fulfilled. Tickets must be transferred before the screening starts or before the online viewing window begins on January 25.

How to Accept a Ticket Transfer

You will receive an email indicating that a ticket has been transferred to you. If you do not already have a Sundance Film Festival account, you will need to create one using the same email address associated with your notification email. 

To accept a ticket:

  1. Sign in to your account on your web browser. Locate the transferred ticket by clicking on My Schedule in the upper right navigation bar.
  2. Scroll to the bottom of the My Schedule page to the “Pending Transfers” section. 
  3. Under the “Actions” column, click the “Manage Tickets” button and accept or decline the ticket transfer.

Watch Award-Winners Screenings

Please review the following important information about Award-Winners screenings and events to ensure that you have the best Festival experience. In order to secure your spot at an Award-Winners screening, you can buy a Single Film Ticket or make a ticket selection from a package.

Winners Announcement

Winners will be announced on X and Instagram on Friday, January 26, 2024 starting at 10:15 a.m. MT.

How to Watch With an Award-Winners Package

In-person and online Award Winners Packageholders must make a ticket selection to secure a spot at an Award-Winners screening. Ticket selection is now live. Both in-person and online screenings have capacity limits, so make your ticket selections early.​​ Follow the directions below to make your ticket selections.

Note: If you are attending in person, please be in the appropriate line at least 15 minutes before a film’s published start time to give you the best chance of admission.

How to Secure Your Spot at an Award-Winner’s Screening

The Festival Program Guide “Awards Winners” section currently lists category award-winner screenings. After the winners are announced on January 26, 2024 beginning at 10:15 a.m. MT, the screenings will change to the winning film title.

Here’s how to secure your spot for a category award-winner screening on your web browser:

  1. Sign in to your Sundance Film Festival account on your browser and click “Program” at the top of the page. Here, you can explore the Film Program Guide menus, download the program as a PDF, or use the “Search the Program” tool and search by filter.
  2. Navigate to the Award Winners category on the Festival Program Guide.
  3. Select the category that you’re interested in (please note that award winners will not be announced until January 26, so if you make your selections before then you will only know the category of the film you will be seeing and not the actual title of the film).
  4. Choose a screening time then click “Tickets.”
  5. Make your ticket selection from the pop-up that says “Ticket Options” (the pop-up will confirm the package or pass that you’re using, and the order will be $0). You will only be shown available tickets according to your package or pass.
  6. Agree to the Purchasing Terms.
  7. Press the Complete Order button to complete the order or select “Go Back” to exit.

In Person Award-Winners Screenings

If you are attending in person, please be in the appropriate line at least 15 minutes before a film’s published start time to give you the best chance of admission.

Online Award-Winners Screenings

Your online Award Winners Package or Single Film Ticket grants you access to award-winning Festival films which will be available to view from 8 a.m. MT on Saturday, January 27, until 11:55 p.m. on Sunday, January 28. 

Your screening begins when you click the Watch Now button in My Schedule or from the film detail page. You will have five hours to finish your screening. You can pause the film, rewind, and fast-forward, but you must finish watching it before the five-hour window ends.

Ticket Refund Policy

All public pass, package, and ticket sales are final. Refunds and exchanges are not permitted except as set forth below and at Sundance Institute’s sole discretion.

  • If the in-person portion of the Festival is canceled, attendees who have purchased an in-person package or pass will receive a refund of the package or pass price. Attendees who have purchased in-person Single Film Tickets can elect to either receive a refund of the ticket price or exchange the in-person ticket for an online Single Film Ticket to the same film if that film is available on the Festival platform.
  • If the entire Festival is postponed or canceled, all passholders, packageholders, and ticketholders will receive a refund of the product price.

Refunds will be issued to the credit card account used to make the purchase. Please note that payment processing fees will not be refunded.

Terms & Conditions

In-Person Screenings: Screenings are available on a first-come, first-served basis, so make your ticket selections early. Ticket selection is required for admission to each screening. You will receive a confirmation email of your ticket selections. All ticketholders must be in the appropriate line at least 15 minutes before a film’s published start time. We recommend arriving earlier to secure your seat. Each person is required to present a unique digital ticket for admission.

By purchasing an in-person package, pass, or ticket, you acknowledge that an inherent risk of exposure to COVID-19 or other illnesses exists in any public place where people are present, including events held or sponsored by Sundance Institute. You acknowledge and agree that you voluntarily assume the risks related to exposure to COVID-19 and other illnesses by attending any Sundance Film Festival screenings or events, and that you will not hold Sundance Institute liable for any illness that may result.

Online Screenings: Due to rights restrictions, online screenings are unavailable outside of the United States. 

Gifting: To gift an item to someone, you must check the “This is a Gift” box at checkout. For additional help, see our Ticketing Support page.

General Terms & Conditions: There is a purchase limit of 10 Single Film Tickets per screening per person, regardless of whether the tickets are for individual use, gift, or transfer. Tickets are nonrefundable, and all sales are final. For more details, please review our Refund Policy.

If you are having issues completing your purchase, please contact us at sundancesupport@sundance.org.

Anti-Piracy Statement

Independent filmmakers dream of earning a living from their art. We ask that you enjoy Festival films as they were intended: to be viewed in theaters and at home. Please respect the work and livelihoods of our filmmakers and do not copy, rebroadcast, or distribute any film, or any portion thereof, each of which constitutes copyright infringement under United States and international copyright laws. You are strictly prohibited from publicly exhibiting Festival films, recording Festival films or portions thereof for any purpose, and sharing the film links through email or other electronic methods. Sundance Institute will take appropriate action against any individuals who attempt to pirate, exhibit, distribute, or record any Festival films or other Festival content.  

The state of Utah bans piracy as set forth in Utah Statute on Piracy 13-10b-201. Pirating copyrighted works can subject you to civil statutory damages of up to $150,000 per work and felony criminal charges resulting in imprisonment. Sundance Film Festival takes extensive measures to curtail piracy, including digital (visible) and forensic (invisible) watermarking of each film screened. Cameras and recording devices are strictly prohibited. Our staff are trained to handle piracy in accordance with state and federal law and will cooperate with local, state, and federal law enforcement on piracy-related enforcement matters.

Box Office Locations & Hours

Visit our box offices in Park City or Salt Lake City to purchase tickets, or purchase online. Please note that the Festival is completely cashless and tickets are digital. 

 

Park City Main Box Office – Gateway Center, 136 Heber Avenue (1st Floor)

  • January 17 – 10am – 6pm – Pass Pickup Only
  • January 18 – 27 – 8am – 7pm
  • January 28 – 8am – 2pm

     

Salt Lake City Main Box Office – Gateway Megaplex Theatres, 400 W. 200 S.

  • January 18 – 12pm – 6pm
  • Starting January 19
    • Monday – Friday – 2pm – 10pm
    • Saturday – Sunday – 9am – 10pm

SFF24 Chase Sapphire® Cardmember Box Office (located inside Park City Main Box Office)

  • Free Festival Catalog
    • To the first 150 Sapphire Reserve or Preferred cardmembers who make a purchase with their card at the cardmember box office.
  • Buy Two Tickets, Get One Online or One Second-Half In-Person Ticket Free
    • Buy any two single film tickets from the Chase Sapphire Cardmember Box Office, and receive one free online screening ticket or one free second-half in-person ticket for a screening on or after Tuesday, January 23. Tickets must be purchased with a Sapphire Reserve, Preferred, or J.P. Morgan Reserve card at this location.
    • Must buy at least two tickets to receive one free online ticket or one free second-half in-person ticket. Second-half refers to a screening on or after Tuesday, January 23. 
    • Limit one free ticket per purchase.
    • All tickets based on availability at the time of purchase.